Online casino editorial · 18+
18+ Gambling can cause harm. GamCare 0808 8020 133
2 pages filed under Process notes.
The withdrawal request and the complaint start different clocks. Keep the payment evidence, the operator’s response and the escalation record together without assuming what caused the delay.
Read Build a complaint record for a delayed casino withdrawal
A withdrawal has at least two clocks, and an identity check sits in front of both. Licence condition 17.1.1 and Pay.UK's own scheme page settle which clock may start when.
Read Withdrawal clocks: the operator's clock, the bank's clock, and what the terms say| Title | Type | Filed under | Sources | Checked | Open |
|---|---|---|---|---|---|
| Build a complaint record for a delayed casino withdrawal | Article | Process notes | 5 | Read Build a complaint record for a delayed casino withdrawal | |
| Withdrawal clocks: the operator's clock, the bank's clock, and what the terms say | Article | Process notes | 3 | Read Withdrawal clocks: the operator's clock, the bank's clock, and what the terms say |