Great Britain
Read identity-check guidance in its proper scope
The Gambling Commission’s guidance distinguishes routine identity checks from information that becomes necessary later.
What the guidance covers
The Gambling Commission’s public guidance explains identity verification for online gambling businesses it regulates. It says businesses should not make withdrawal conditional on identity information that they could have requested earlier. It also recognises that additional information may become necessary to meet legal obligations.
What to record
Keep the date a document was requested, the stated purpose, the official submission channel and the date you supplied it. Ask the business to clarify what remains outstanding and which part of its published process applies. A factual record makes it easier to follow a complaint through the operator’s procedure.
Avoid a universal claim
This is a summary of Great Britain-specific guidance, not a judgement about an individual dispute or every jurisdiction. A delayed withdrawal does not, by itself, establish which obligation applies. Read the current official guidance and the operator’s complaints process for the particular circumstances.